Ember Policies

Welcome to EmberStore. We strive to provide a safe, secure, and seamless online shopping experience.

📜 Terms & Conditions

These Terms and Conditions govern your use of our website and services. By using our platform, you agree to abide by the following:

  • You must be at least 18 years of age to use our services.

  • You agree not to use the platform for any illegal or unauthorized purposes.

  • We reserve the right to modify or terminate services for any reason without notice.

  • Prices are subject to change without notice.

🔐 Privacy Policy

We are committed to protecting your personal information. This policy explains how we collect, use, and share data:

  • We collect basic user information (name, email, contact number, etc.) for order processing and customer support.

  • All sensitive payment information is handled securely through Razorpay’s PCI DSS-compliant system.

  • We do not share personal data with third parties without user consent.

  • Cookies may be used for personalization and analytics.

🔁 Return & Refund Policy

We aim to ensure customer satisfaction. Our return and refund terms are:

  • Returns accepted within 5 days of delivery.

  • Products must be unused and in original condition/packaging.

  • Refunds will be processed via the original payment method within 5-8 working days after product inspection.

  • Shipping costs are non-refundable unless due to our error.

📦 Shipping & Delivery Policy

  • Orders are processed within [1–2] business days.

  • Delivery timelines vary by location (typically [5-8] working days).

  • We are not responsible for delays caused by third-party logistics.

🚫 Prohibited Products & Services

We strictly do not engage in or allow the sale of:

  • Adult content or obscene material

  • Alcohol, tobacco, drugs, or firearms

  • Unregulated financial or gambling services

  • Counterfeit or pirated goods

  • Items prohibited by Indian law

Any transaction found involving such products will result in immediate cancellation and possible legal action.

🛡️ Security & Payments

  • All payments are processed securely through Razorpay with SSL encryption.

  • We support 2FA and tokenization for enhanced payment security.

  • We never store sensitive card data on our servers.

⚖️ Legal & Compliance

Our business is registered under applicable Indian laws and holds:

  • GST Registration

  • PAN and TIN

  • Compliance with the Information Technology Act & Consumer Protection Act

We regularly update our legal frameworks to stay compliant.

📩 Customer Support & Disputes

If you have any concerns, please contact us at:
Email: [Emberstore.in@gmail.com]
Phone: [+91-7707903152]

For payment disputes or chargebacks, Razorpay may be contacted directly, and we will cooperate fully during resolution.

📅 Last Updated

This policy was last updated on May 19th 2025.